Retourbeleid

Returns & Refunds Policy

Right of Withdrawal (EU Consumers)

In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement. You can contact us at:

• Email: [your-email@viaaugusta.art]
• Address: [Your business address]

Return Procedure

To return a product, please follow these steps:

1. Contact us within 14 days of receiving your order
2. Send the item back in its original condition and packaging
3. Include proof of purchase with your return

Return Shipping

You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Refund Timeline

We will reimburse all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

Condition of Returned Items

Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Items that show signs of wear or damage may not be eligible for a full refund.

Exceptions

The following items cannot be returned:

• Personalized or custom-made items
• Items marked as final sale
• Digital products

Contact Us

If you have any questions about our returns policy, please contact us at [your-email@viaaugusta.art]